F.A.Q.  Frequently Asked Questions

General Questions
Program Setup
Tracking
Managing your Affiliates

 General Questions

What can we expect?

Affiliate marketing is the reason of success for many websites. How does that work? If every single customer you already have were encouraged to promote your product and they succeeded only once, you would immediately "double" your total sales for no additional cost. That is cost-effective-advertising!

Is MyReferer an Affiliate Network like cj?

NO. Myreferer is an Affiliate Marketing software! We do not handle partner relationships and we never take a percentage on your sales - Learn more about Traditional Networks.  

We offer affiliates free use of MyReferer.NETWORK to help them work with our clients. As a MyReferer's Merchant you may list your affiliate program within the network - for free.

Will I share my affiliates with other clients?

No. Your affiliates belong to you! You run a "private" affiliate program! 

MyReferer.NETWORK uses a different database. 
Affiliates who want to join MyReferer.NETWORK shall signup directly at myreferer.net. 

Is your site secure?

We take your privacy and security very seriously. You may notice, for instance, that our client area is protected by Secure Socket Layer encryption.

Is my data private?

Your data is kept absolutely private.

Do I have to commit to your service for a certain amount of time?

You're free to go when you want. Simply drop us a note.

Do you charge a setup fee for upgrades?

No. You will be required to pay the difference in the monthly fee.

Can I use MyReferer for my adult website?

Yes. Adult Merchants are welcome, as long as all content is 100% legal (worldwide).

What's your ANTI-SPAM Policy?

Using service to track messages: 1. in free classified ads sites; 2. newsgroups; 3. sent to email addresses which you have purchased, harvested/collected from the Internet or otherwise obtained without the consent of the subscribers; is a violation of our policies, and we reserve the right to take legal action against anyone found doing so. If we find that you (or your affiliates) did send an unsolicited mailing, account will be terminated. SPAM is not allowed and we kindly require that you "reject" any affiliate violating our anti-spam policy.

MyReferer? Is "referer" a misspelling of "referrer"?

Yes. It's a misspelling of "referrer" which somehow made it into the "HTTP standard".

 Program Setup

Do you offer a fully functional trial version (demo)?

Yes. Click here

Will MyReferer work with my Shopping Cart?

Most shopping carts (or credit card processors) will work with MyReferer. 
http://www.myreferer.com/content/en/integration.shtml 

Can you integrate the software for me?

We provide you with FREE email support. If you are not able to integrate the software, we can help you for a fee. We need FTP access to your site and some information about your system. Contact us.

Can I run a "Pay per Sale" and a "Pay per Click" Program in a single account.

Yes. You can use the same account to run a Pay per Sales and/or Lead and/or Click Program.

How do I define commissions?

Rates are specified in the admin area (programs setup). Values are used by the system for new affiliates.  You may  "override" these values for any affiliate - through the affiliate-details page. Use your own strategy!

What banners will be used to promote my site?

You will use your own - unlimited - banners and/or text links. Simply add your own banner and/or text links through the admin area. Your affiliates will be able to copy automatically generated html-link-codes from the affiliate web based account. If you need banners please know that we can make both static and animated banners for a small fee.

Is MyReferer compatible with Paypal?

Yes. You can integrate MyReferer "pay per sale" system with paypal. 

Can I run the affiliate program in my country language?

Yes. Contact us for details.

 Tracking

What tracking technology does your Program use?

MyReferer uses a cookie/IP based tracking system. When visitors click on your banner/text link at your Affiliate's website, a cookie with the Affiliate's ID will be placed on the visitor's browser.

Can I pay commissions on recurring billing?

Yes. You may collect monthly fees (for example hosting, subscription or membership fees) and pay your affiliates a percentage (%) per sale. With the recurring orders module, included in any account , you only enter the customer once and MyReferer will keep track of the referring affiliates automatically. Each month, you'll check customers who received refunds, canceled their membership or had their credit card declined. Then, simply press a button. MyReferer  will credit the proper amounts to the proper Affiliates.

Can I have affiliate links pointed to my domain?

Yes. We have a solution for you even if your affiliate program is hosted by us. Our unique linking options allow you to choose how your affiliates link. For example http://www.yourownsite.com/link/?ID=affiliateid

Can I track sales/leads on different domains, with one account?

Yes. With a Pro/Advanced account you can track sales and/or leads on domain1.com, domain2.com, etc.. Just put the tracking code in every order confirm page.

Can I track sales that I take over the phone or via fax?

MyReferer will allow you to add sales manually through the admin area.

What is an "entry-page" / "landing page" ?

It is simply where we redirect your visitors. Each banner or text link you create through the admin area can be associated with a specific web page (Pro/Advanced accounts only). In Basic accounts your entry-page will be your website home page, for all of your links.

How the "Pay Per Click" works?

Simply activate the pay per click program in the admin area. Unique clicks are counted automatically. There are fraud protection measures in order to calculate unique clicks/visitors. MyReferer recognizes multiple click from the same computer and only counts the first one.

How the "2-Tier Program" works?

To setup a 2-tier affiliate program go to your admin area, click on 'program setup'.Then activate the 2-tier program and set a payout rate. The payout rate set in this page will be used as a default value for new affiliates.
Regarding the percentage: Assuming that you have set 10% for 2-Tier commissions and "affiliate1" referred "affiliate2" at your affiliate program, if "affiliate2" commission is $1,000.00 "affiliate1" will automatically get $100.00 (10%). No action is required on your part!
When visitors click on your affiliate banners they will be tracked. They can be buyers (if they send an order) and generate a commission for that affiliate, or they might signup at your affiliate program and become a 2-tier affiliate.

Can affiliates promote our site in email messages?

YES. They can easily add their own unique link/url to email messages.

Can I Track Offline Sales?

YES. If you know the Affiliate ID, you can add sales and commissions through the admin area. If you are capturing leads online that convert into sales offline, the unique Lead ID will stay with the lead throughout the selling process. For example: Loan applications, Credit Card applications, and Insurance applications.

 Managing your Affiliates

Where will my affiliates sign up?

MyReferer will provide you with a sign up page.

How do my affiliates track their stats and get the link codes?

Each of your affiliates can login by using their own username and password. The online account will show them their activity, linking options (automatically generated link-codes), etc.

Can I use custom pay-out rates for my affiliates?

We give you the option to change your commission rates to anything you choose.

Can I approve affiliates before they start earning?

Yes. With MyReferer you will review each new affiliate.

Can affiliates be removed from the program?

You can "reject" them at anytime. Also you can put them "on hold", if necessary.

How do I pay my affiliates?

Affiliates can ask payments through their online-account, once the account-balance has reached the minimum amount you specified through the admin area. You will receive an email from the system. You will be able to add payments through the admin area. We do not pay affiliates for you and we never take commissions!

Questions? Contact us!